Refund Policy

Last updated: March 30, 2023

Thank you for your purchase at ClearBrookLy. We appreciate your business and we’re committed to ensuring your satisfaction with our products. This refund policy outlines the circumstances under which refunds can be provided, the process for requesting a refund, and other pertinent information related to your purchase.

Refund Eligibility

All orders placed through our website clearbrookly.sbs are subject to the following refund conditions. Refunds are valid for the following situations:

• Incorrect or damaged items received.
• Order cancellation within 2 hours of placement.
• Non-delivery of items due to our error.

Please note that due to the perishable nature of our products, we cannot offer refunds for:

• Dislike of taste or dissatisfaction with the product after consumption.
• Orders that have been successfully delivered to the provided address.
• Delayed delivery due to incorrect address information or the unavailability of the recipient.

Requesting a Refund

If you believe you are eligible for a refund, please contact us within 48 hours of order receipt by calling our customer service at +39 06 1234 5678 or emailing us through our website contact form. When requesting a refund, please provide:

• Your order number.
• A detailed explanation of the issue.
• Photographic evidence of any damage or incorrect item, if applicable.

We will review your refund request promptly. If approved, the refund will be processed within 7-10 business days. Refunds will be issued to the original method of payment, and we will notify you once the refund has been completed.

Refund Exceptions

We make every effort to accommodate refund requests; however, there are a few cases where refunds will not be granted:

• Sale items - only regular priced items may be refunded.
• Gift cards - these are non-refundable.
• Orders affected by external factors outside of ClearBrookLy’s control (e.g., natural disasters).

Contact Information

If you have any questions regarding our refund policy, please contact us at:

ClearBrookLy
Via Margherita,
Rome, 00184
Italy
Phone: +39 06 1234 5678

Policy Changes

ClearBrookLy reserves the right to modify or replace this refund policy at any time. If we make significant changes, we will provide notice on our website. Your continued use of our service indicates your consent to the above policy and any updates.

We value your patronage and will strive to resolve any issues swiftly. Your satisfaction is important to us, and we thank you for choosing ClearBrookLy.